Talk To Us
We are proud of the good relationships we have with families. It is important that you tell us what is good, or not good, about our services. We love it when you tell us about a good experience with our agency or about a staff member who has really helped you.
We also like to know when there is a problem with one of our services. We want to make sure our services help children and families. We want to keep on improving how we work with you.
Do you have a concern? Tell us
We can solve almost any problem by talking. Talking things through usually leads to greater understanding and builds a stronger relationship.
If you have a concern, talk to the staff member involved or with that person's supervisor. F&CS staff will usually understand the source of the problem and they may be able to resolve it.
Talking about difficult things is hard. It may be easier if you have someone there to support you. It is okay to have a friend with you when you talk with us. If you are more comfortable in a language other than English, you can have someone there to interpret.
If you do not have a social worker, or you are not sure who to speak with, we will help you find the right person. Call us at 519-824-2410, extension 229 or 1-800-265-8300, extension 229.
We will do our best to resolve your concern in this informal way. To learn more click here and download a copy of our feedback brochure.
