Call us anytime, day or night: 1-800-265-8300 or 519-824-2410
Help support our Children First Fund


Performance Indicators

The child welfare sector of Ontario is committed to using data to continuously improve the services it provides to children and families. Click here to go through the  journey of what a performance indicator is in the context of child welfare, why performance indicators are important and the next steps of the Performance Indicator Project.

Please click HERE to see the Ontario Child Welfare Performance indicators.

  • Children’s Aid Societies have a strong commitment to accountability and to continually improving their services through the use of data and analysis.
  • The three core areas of child welfare work are safety, permanency and well-being and these are reflected in the five publicly reported service performance indicators.
  • The vast majority of the work that Children’s Aid Societies do is to keep children safe within their families, focusing on the best interest and well-being of the children. When a child comes into care, our work is centered on supporting the family so that the child can return home safely as soon as possible.
  • The Performance Indicator project will enhance opportunity for analysis already undertaken through external research studies such as the Ontario Incidence Study and the Ontario Looking After Children Study, which are conducted by our third-party, academic research partners.
  • Through the implementation of a provincial performance measurement and management system, Children’s Aid Societies (CASs) have taken an important step to enhance their accountability and their commitment to better outcomes for the children, youth and families they serve. For more information, please see the Backgrounder on Child Welfare Performance Indicators
  • Children’s Aid Societies are dedicated to further understanding the results of the data and providing thoughtful insight. This process helps identify areas of service and practice that are working well and the areas that require deeper analysis to improve service outcomes.

Our agency’s 2016 Performance Indicators are now available:
Performance Indicators Family & Children’s Services of Guelph and Wellington County

Performance Indicators Summary for Public Reporting Family & Children’s Services of Guelph and Wellington County

Family and Childrens Services is a charitable and non-profit agency funded by the Ministry of Children and Youth services. We believe that all children need to be loved and have opportunities which allow them to reach their full potential.

  • We employ about 140 staff as front line workers, and as support and administrative staff in our 3 offices
  • Our team of professionals handles more than 3,500 referrals a year
  • Fewer than 4% of the children and youth in the families we work with come into foster care; 96% remain in the care of their families
  • On an average day, we provide care for about 200 children and youth
  • During an average year, we place up to 25 children into permanent new homes through adoption
  • Our annual budget is just over $20 million (2013-2014)
  • We partner with many agencies and groups in the community to help deliver a community based integrated service program
  • F&CS has more than 100 volunteers who give nearly 10,000 hours a year toward family focused programs and services
  • F&CS is committed to delivering programs and services (in ways, actions and languages) that are respectful, accessible and relevant to all of our community regardless of race, ancestry, colour, citizenship, gender, sexual orientation, age, marital status, same-sex partnership status, disability or financial means

More detailed information can be found in our Annual Reports.