Call us anytime, day or night: 1-800-265-8300 or 519-824-2410
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Your Duty to Report

We all have an obligation to report suspected child abuse and neglect. If you know or suspect that a child is or may be in need of protection, please contact us. Your prompt action could make a real difference in the life of a child.

Call us day or night, 7 days a week

For more information on your duty to report suspected child abuse and neglect, please click
below to view the video by Tracy MacCharles, Minister of Children and Youth Services
and to view the Government of Ontario brochure.
Reporting Child Abuse and Neglect

Professionals in our Community

The Child and Family Services Act recognizes that people working closely with children have a special awareness of the signs of child abuse and neglect and a particular responsibility to report their suspicions. Social workers, teachers, doctors, child and youth service providers and employees of these service providers are all considered professionals under the Act.

Working With Our Community

Family and Children’s Services protects and helps children by offering support programs that assist families feeling challenged by the sometimes overwhelming daily struggles of raising a family. We often partner with other community agencies to deliver programs that make a positive difference to families in need.

If a community member believes a child is being abused or neglected, it is a legal responsibility to report concerns to F&CS. As part of its legal duty, F&CS must then look into every report it receives. To investigate, a Family Service worker may talk to the parents, child and other people who know the child to decide how best to help based on their findings. Our goal is to help families find the support they need to care for their children.